Registration Coordinator 4

Scope of Position
The Patient Access Coordinator lead functions within the Comprehensive Weight Management department as an expert in the service line under the Department of Surgery. The department provides a wide variety of weight management services ranging from surgical (Bariatrics) and non-surgical treatment of obesity and weight management. We have a multidisciplinary team that work closely to provide optimized care for our patients.

Position Summary
The Patient Access Coordinator Lead functions within a multidisciplinary team to facilitate an assigned group of patients through the bariatric surgery program. The Patient Access Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their need in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, call center, and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical Record (EPIC), scheduling and registration systems, ABN, eligibility, document management software and the UKG scheduling system.

Minimum Qualifications For Hire

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.