General Manager - EESCO

Service Manager

As an General Manager - EESCO (Electrical Engineering Services), you will lead the Operations function at our Holbrook MA location, with full accountability of running the day-to-day operations and to overachieve customer expectations through lean, faultless operational execution.
*Travel throughout the New England area is to be expected.
Responsibilities:
* Creates, implements, and reviews the operations strategy for the designated area, based on the overall service business strategy and is accountable for its relentless execution.
* Ensures customer focus, understanding of sense of urgency and care in their direct area of responsibility.
* Ensures customer retention by delivering superior customer service experience.
* Drives improvement of the customer satisfaction relentlessly.
* Works with the customer (while on-site) to identify opportunities for improving the customers operations and eliminating pain points.
* Utilizes the local practices for notifying the account team about the opportunities.
* Accountable for a sustainable and effective E2E value chain for their own area of responsibility (from customer to supplier and from order to delivery of services, products, and projects).
* Accountable for effectively balancing the existing capacity with customer demand and workload.
* Accountable for operational risk management and validating and improving reliability and effectiveness of business operations.
* Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
* Responsible for quality assurance, quality control, and for the implementation of an integrated quality management system for their own area of responsibility.
* Accountable for the effective deployment of ABB's Quality strategy for the area of responsibility.

• NETA Certification preferred.
• NICET Level 2 or higher strongly preferred.
• 12+ years in similar role, high level electrical testing, along with managing a team of 6 or more.
• Proficient in MS applications.
• Strong communications skills required.

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We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
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