IS Operations Manager for SAP MDG

Global IS Domain Delivery Manager

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.
The work model for the role is #LI #Onsite
This role is contributing to the IS Services in India or Globally.
You will be mainly accountable for:
Builds IS Security, Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects
* Actively participate in planning, scheduling, delivering and releasing changes to MDG application, ensuring compliance with all required internal processes (esp. change management)
* Integrates Operation and Build activities (DevOps scope) in collaboration with Build Team
* Plays an active role in the definition of new contract with Vendors for the operational activities, service levels and Service Level Agreement (SLA) definition
* Defines level and type of monitoring and assure all Consumer Interaction Points Lifecycle Experience are under control and correct support is provided - all in close collaboration with ABB IS Consumer Experience organization
* Contributes to the IS Service Catalogue, sets directions in the areas of service introduction and end user support
* Is responsible for day-to-day execution of IS Finance Domain service operation delivery, escalation and relationship management
* Is responsible in incident management for ensuring service restauration within agreed SLA, business impact analysis and prioritization

• Bachelors or Masters Degree, preferably in Computer Sciences, Engineering, Math or similar
• At least 4 years of experience in IS/IT delivery organizations, with focus on operational activity.
• Proven understanding of custom-built application operations (at least in contributing or supporting role).
• Hands-on experience in SAP/MDG environment with proven understanding of complexity and intricacies of it - is a strong plus.
• Understanding of compliance requirements is a strong plus.
• Certifications required - ITIL V4 foundation

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.
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