IT Support Specialist

Taxable Entity

AFOGNAK NATIVE CORP

Job Title

IT Support Specialist

Location

AK Anchorage HQ Corporate - Anchorage, AK 99503 US (Primary)

Category

IT and Computer Related

Job Type

Full-time

Typical Pay/Range

$28.18 to $33.77 Hourly

Education

Bachelor's Degree

Travel

Up to 75%

Security Clearance Required:
None

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Afognak Native Corporation has an exciting opportunity for an IT Support Specialist (helpdesk) in Anchorage, AK. The IT Support Technician is responsible for supporting and maintaining computer equipment and systems across all retail store locations. This role involves troubleshooting, repairing, and performing preventative maintenance on IT assets that support daily company operations.

• Provide technical support to store users via phone, email, remote access, or on-site visits.
• Diagnose and resolve hardware, software, and networking issues for desktops, laptops, POS systems, printers, registers, mobile devices, and peripherals.
• Monitor network connectivity and escalate major outages to the appropriate teams.
• Travel to store locations for hands-on support, installations, after-hours or emergency response when needed.
• Install and configure operating systems, software, and user accounts in accordance with company policies.
• Maintain detailed documentation of support requests and resolutions using a ticketing system.
• Maintain up-to-date documentation of system configurations and inventories.
• Performs due diligence and testing of new technology or functionalities to support retail operations as needed.
• Establish and maintain inventory of IT equipment and misc. assets for retail operations, such as tablets, cradle points, etc.
• Support rollouts of system upgrades, patches, or new software deployments across store locations.
• Perform installation, routine maintenance and preventive checks on IT equipment in stores.
• Support and maintain the desktop computing environment at stores.
• Assist with PC-based applications and office automation tools.
• Support and administer assigned client-server-based applications.
• Provide feedback and recommendations to Operations leadership, IT Supervisor and Project Manager as needed.
• Coordinate with vendors and third-party service providers for warranty support, repairs, or escalated technical issues.
• Work collaboratively with staff, vendors and consultants on projects and issues.
• Support IT Manager in additional retail related tasks as needed.

Payrate:$28.18 to $33.77 Hourly

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Bachelor's or Associate's degree in Computer Networking, MIS, Computer Science, IT Management, or related field OR 3 years of comparable work experience.
• A Valid Driver License is required and a clean driving record for regular travel to the retail locations in Anchorage, Wasila Valley and upon occasion, Fairbanks.
• Reliable personal vehicle for retail store site visits.
• Strong knowledge of Microsoft technologies, PC repair, and support.
• Experience with computer systems, peripherals, mobile technology, and client/server environments.
• Familiarity with Microsoft Windows and mobile operating systems.
• Experience with imaging software and deployment techniques.
• Strong analytical, interpersonal and communication skills.
• Flexibility to work overtime, occasional weekends, and carry an on-call company phone as needed.
• Ability to troubleshoot using reference materials and logical problem-solving.
• Adaptability to evolving technology.
• Strong critical thinking and adherence to policy and procedure

Preferred Qualifications:

• Retail-specific IT support experience preferred.
• Industry certifications (e.g., Microsoft, CompTIA) preferred.

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.