Field Support Analyst

Spectraforce Technologies
United States, Texas, San Antonio
Jun 06, 2025
Job Title: Field Support Analyst Location: San Antonio, TX 78215, Onsite Duration: 4 months with possible extension Job Description: Overview of Work Environment/Client Nuances: supporting the corporate office Working mostly independent but will have a virtual team of support as well Resource's typical working day: General desk top support Hardware/software support Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Resource's typical working day: General desk top support & Hardware/software support Must Have Skills: Good technical skills, Good customer service Nice to have skills: banking or law firm support work experience with Apple or iOS , Adobe Acrobat Years of Experience:5+ years Education bachelor's degree preferred, if no degree, they will need 5 years extra experience Software skills: MS Intune, Ticketing Systems, MS Office Suite Pre Screening Questions: Interview Process: 1st round technical interview - phone 2nd round culture interview with HM - teams 3rd round with office leadership - onsite