Manager, Franchisee & Operations Training

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location: Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Manager, Franchise & Operations training will deliver and manage Subway training programs for key stakeholders across restaurant operations and field teams, including franchisees, managers, and support staff. Frequently facilitate in-person presentations and workshops, while also leveraging virtual and online learning formats. Align training delivery with strategic initiatives, brand priorities, and performance goals to support success in a competitive QSR environment.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Facilitate the Franchisee Training Program-Deliver key components of the Subway Franchisee Training Program, with a primary focus on leading the in-person Graduation Week experience. Provide hands-on coaching, operational walkthroughs, and brand immersion to ensure new franchisees are equipped with the knowledge, confidence, and skills needed to successfully operate their restaurants. Act as a subject matter expert and brand ambassador during the program, reinforcing standards, answering operational questions, and fostering a strong connection to the Subway system.
• Facilitate Training Development Sessions-Deliver in-person and virtual training presentations, workshops, and courses for franchisees, restaurant managers, and field teams to support operational excellence and brand consistency.
• Customize and Deliver Learning Programs-Adapt core training content as needed to address audience-specific needs, ensuring relevance, clarity, and engagement across delivery formats.
• Collaborate with Cross-Functional Teams-Work with Field Operations, Curriculum Development, and other stakeholders to ensure training materials are accurate, up to date, and aligned with brand standards."

Qualifications:

• Bachelor's degree preferred or equivalent experience.
• Proficiency with virtual training platforms and familiarity with Learning Management Systems (preferred).
• Experience required: Ideally, 2+ years prior experience in: Training Facilitation.
• Travel 30%-60%
• Strong facilitation and presentation skills with the ability to lead both in-person and virtual training sessions across diverse audiences.
• Deep understanding of restaurant operations and brand standards, with the ability to coach and guide others in real-world settings.
• Ability to adapt training content to suit varying learning styles, regional needs, and operational contexts.
• Excellent communication and interpersonal skills, with the ability to foster engagement, provide feedback, and answer operational questions confidently.
• Collaboration and cross-functional coordination skills to work effectively with Field Operations, Curriculum Development, and other stakeholders.
• Organizational and time management skills, including the ability to manage multiple training events and priorities.

What do we Offer?

• Insurance Plans
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V