Digital Designer & Content Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

About the Role

We're looking for a Digital Designer & Content Specialist to join our growing Creative Services team. This hybrid role blends graphic design, UX/UI development, and digital content distribution, with a strong emphasis on visual storytelling, intuitive user experience, and scalable design systems. You'll help shape how our team members engage with internal content-through compelling visuals, streamlined intranet experiences, and consistent cross-channel execution.

You'll play a key role in evolving our corporate intranet through intuitive, brand-aligned design, while also producing high-impact visuals for internal campaigns, executive presentations, and enterprise-wide initiatives. A portion of the role will also support digital content publishing across platforms like Pardot, LumApps, and Poppulo.

You'll work closely with the creative team, led by our VP of Creative Services and collaborate with senior leadership across Communications, Brand, and Marketing. Our team values innovation, attention to detail, a positive attitude, and we're looking for someone who brings both creativity and initiative. The ideal candidate is self-motivated, comfortable working independently, and able to translate feedback-sometimes abstract-into thoughtful, refined design solutions.

This role offers exposure to enterprise-level communications and the opportunity to help define scalable design systems, intranet UX patterns, and enterprise-wide distribution models. You'll partner closely with graphic designers, motion designers, project managers, and communications strategists to deliver compelling, consistent, and timely digital experiences.

Key Responsibilities

UX/UI Design & Intranet Development (70%)

• Lead the design and development of the company intranet, ensuring a user-friendly experience that aligns with brand standards.

• Conduct user research and testing to optimize intranet usability and functionality.

• Develop wireframes, prototypes, and interface designs to enhance internal navigation and engagement.

• Work closely with IT, Internal Communications, and stakeholders to ensure seamless intranet integration.

• Maintain and update intranet content, ensuring alignment with business objectives and user needs.

Digital Content Distribution (30%)

• Manage content distribution across digital platforms, including Pardot, Poppulo, LumApps, and EnPlug.

• Build, schedule, and publish content, ensuring brand consistency and timely execution.

• Develop Drip Campaigns & Automation - Create and manage automated email workflows, such as employee onboarding sequences, stakeholder engagement campaigns, and important organizational updates.

• Create, test and execute email templates.

• Ensure content and templates comply with industry regulations (e.g., CAN-SPAM, GDPR).

• Monitor and analyze content performance metrics, providing insights for optimization.

• Troubleshoot technical issues related to content publishing and platform functionality.

• Collaborate with internal teams to align content distribution with organizational goals.

Qualifications & Skills

Minimum requirements

* 3-5 years of experience in UX/UI design, intranet development, or digital content management.

* Proficiency in UX/UI design tools (Figma, Adobe XD, Sketch) and front-end technologies (HTML, CSS, JavaScript preferred).

* Experience with content management systems (CMS) and intranet platforms.

* Familiarity with digital content distribution tools such as Pardot, Poppulo, LumApps, or EnPlug.

* Strong attention to detail, organization, and problem-solving skills.

* Ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred

* Experience working on corporate intranet design and development.

* Basic knowledge of accessibility standards and best practices.

* Experience analyzing content performance metrics and providing actionable insights.

* Ability to work cross-functionally with IT, Communications, and Marketing teams.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.