Service Operations Manager - Product Support

The Service Operations Manager - Product Support is a visionary, hands-on leader and proactive problem solver. Passionate about driving operational efficiency, profitability, and a high performing culture.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promote the vision, mission, and values of Blanchard Machinery Company.
• Completes all job responsibilities in a safe manner, promotes a safe and healthy working environment.
• Identify operational areas of opportunity, improve profitability, customer experience, and effectiveness.
• Lead continuous improvement projects and teams addressing these opportunities.
• Positively influence and maintain key performance indicators.
• Governance of Service Excellence Program and associated criteria.
• Assist in implementing "Best Practices" at all branches that will improve customer experience.
• Assist in the development of capacity and capability plans for operational growth.
• Influence and motivate a progressive service culture by supporting central Service Department initiatives and goals.
• Supervise central support team including technical services, warranty administration, and various service support specialists.
• Other duties as assigned.

• High School Diploma or equivalent required. Bachelor's degree in business related field preferred.
• 3+ years supervisory and/or leadership experience preferred.
• Proficient in the use of computers and related software (Word, Excel, etc.) and CAT Software-related systems.
• Strong organizational, time management and problem- solving skills required, with the ability to meet organizational goals and objectives.
• High degree of interpersonal skills with excellent written and oral communication skills is required.
• Competitive urgency with the capacity to make sound decisions, evaluate organizational strengths and weaknesses, identify training opportunities, and continuously improve.
• Self-directed, committed to building a supportive, positive, and winning culture.
• Ability to lead and collaborate effectively with teams and positive influence outcomes.

Working Conditions

• The physical environment requires the employee to work primarily inside throughout the year.
• Ability to travel consistently within the area of responsibility.
• Position requires employee to be physically present at designated worksite location.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.