Service Order Dispatcher

Taxable Entity

ALUTIIQ LOGISTICS & MAINTENANCE SVS LLC

Job Title

Service Order Dispatcher

Location

FL Pensacola NAS IAM 2902 - Pensacola, FL 32508 US (Primary)

Category

Transportation Distribution and Logistics

Job Type

Full-time

Typical Pay/Range

$27.17 per hour

Education

High School Diploma or GED

Travel

None

Security Clearance Required:
None

POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Position Overview:

The Service Order Dispatcher serves as the primary point of contact for receiving service requests from the customer. Additionally, the Service Order Dispatcher assists the management team in distributing service orders to the appropriate personnel.

Primary/Major Duties and Responsibilities (Essential Functions):

• Receives inquiries/requests for service work order by phone, fax, or email.
• Extracts necessary information from the customer to produce an accurate description of the required work.
• Prepares service work orders using information, such as name, address, building to be repaired, or service to be rendered using database software to create service work orders from customer-provided information.
• Determines if requested service call is valid and by contract guidelines.
• Determines if service call request involves safety or health issues requiring an immediate response.
• Performs computer-based data entry requirements.
• Prints and finishes service work order processing in accordance with standard operating procedures.
• Distributes work orders to craftsman, through their supervisor, upon customer's request for service calls.
• Relays messages and special instructions to craftsman and other departments using radio or telephone equipment.
• Provides status of service calls to the customer to insure satisfactory customer service and log appropriately in database.
• Enters labor hours and material cost data from completed service and preventive maintenance work orders into database.
• Prints and distributes preventive maintenance work orders to shop supervisors.
• Research service and preventive maintenance work orders status in databases or by contacting the appropriate supervisor(s).
• Maintains records of service calls and preventive maintenance work orders via database entry.
• Completes time sheets daily and accurately.
• Complies with all OSHA safety regulations, adheres to proper codes and standards with a thorough understanding of safety procedures, and uses Safety Data Sheets to identify chemical characteristics.
• Work also involves other duties as assigned, including compliance with the provisions of the Collective Bargaining Agreement and Company policies.
• Scans completed service and preventive maintenance work orders into the digital sender and verifies that all scanned tickets are in the digital sender folder on the network, when required.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

EDUCATION & EXPERIENCE:

• 3 years' experience in a variety of computer software applications to include computer maintenance
• Management systems, word processing, spreadsheets, databases, and email software required.
• Experience with Computer Maintenance Management System Software (CMMS); Maximo preferred
• Continual attention to detail and accurate data entry skills required
• Excellent customer service skills required

KNOWLEDGE & SKILLS:

• Must have a basic knowledge of maintenance and repair crafts used such as electrical, HVAC, plumbing, carpentry, masonry, mechanical, or structural, to create service call requests in the computer database and be able to quickly diagnose and respond to emergency situations.
• Familiarization with CMMS software and standard operating systems including spreadsheets, email, and word processing required. Work requires accurate computerized data base entry skills. Use and operation of standard office equipment required.

Pay Rate: $27.17 per hour

Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").

The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.

Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.