Patient Access Coordinator - Cerner Community Care

Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.

The Patient Access Coordinator - Cerner Community Care will support Veterans and underserved populations by enhancing access to care through effective Cerner system configuration, issue resolution, and workflow optimization. This full-time role ensures that front-end processes within Cerner Community Care are aligned with organizational goals for usability, compliance, and access efficiency. The ideal candidate will have a strong understanding of patient access workflows, experience in resolving system issues, and a commitment to improving the patient experience through technology-driven solutions. Applicants must have exceptionally strong communication skills and thrive in an environment of leading discussions and meetings with executive-level stakeholders.

APPLICANTS MUST HAVE VA AND/OR DOD EXPERIENCE

Type of Employment: Full-Time

Work Location/Travel: Expected 50% travel required; applicants must be free from travel restrictions to accommodate evolving needs of the client.

Salary Range: $72,000 - $83,000 base salary, depending on experience and location.

Role Reports to: Hiring Manager

Direct Reports: This role has no direct reports

* Optimize patient scheduling, registration, referrals, and insurance verification processes using Cerner Community Care tools.

* Collaborate with clinical and administrative teams to streamline patient access workflows.

* Provide at-the-elbow support and learning.

* Troubleshoot front-end Cerner issues affecting patient intake and access processes.

* Assess and triage open change requests and issues, and apply industry knowledge and expertise of Cerner functionality to resolve the tickets.

* Maintain accurate documentation for system changes, configurations, and workflow updates.

* Facilitate stakeholder training and provide support for end users at go-live and post-deployment stages.

* Track system performance indicators and provide input on optimization and continuous improvement opportunities.

* Demonstrate excellent communication skills and present in the most polished and professional manner.

* Work collaboratively across departments to ensure equitable and efficient patient care access through technology.

* Hands-on expertise with Cerner Community Care modules, including scheduling and registration.

* Working knowledge of access to care workflows and patient intake operations.

* Ability to identify, communicate, and implement workflow improvements based on system capabilities.

* Strong problem-solving skills and an ability to independently resolve technical issues.

* Polished interpersonal skills and proven success in customer-facing, patient-facing, or stakeholder-facing roles.

* Bachelor's degree in Healthcare Administration, Health Informatics, Business, or related field preferred.

* Certification in patient access or health IT applications is a plus.

* Minimum of 5 years of experience supporting Cerner Community Care or related front-end EHR modules.

* Required experience supporting VA and/or DoD Cerner deployments.

* Background in patient registration, scheduling, or access management.

* Experience with Cerner Community Care, scheduling templates, and registration protocols.

* Familiarity with HL7 interfaces related to patient access and care coordination.

* Proficiency in Microsoft Office Suite and other collaboration tools.

All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.

Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.