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Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Senior Business Process Lead to join our Sales Intelligence Team. This role is on-site. You'll work at our state-of-the-art Newport Beach, CA headquarters or our modern Omaha, NE office.
As a Senior Business Process Lead, you'll play a key role in Pacific Life's growth and long-term success by performing process reviews and analysis as well as project managing business improvement initiatives within the Sales and Marketing organization. You will fill an existing role that sits on a team of 5 people in the Consumer Markets Division. Your colleagues will include Data Analysts and Project Portfolio Managers along with fellow Sales Intelligence professionals and Technology partners. How you'll help move us forward:
- Support & Manage business process initiatives
- Lead and document Value Stream Mapping exercises (VSM)
- Perform data analysis to support baseline metrics and improvement measures
- Work with key stakeholders to understand business issues and provide recommendations
- Create presentations to illustrate actionable insights captured through data analysis
The experience you bring:
- Four-year degree or equivalent business experience (required)
- Project management and business process efficiency skills
- Advanced Excel and reporting knowledge
- Experience with program management tools and workflow software (i.e. Smartsheet and Monday.com)
- Ability to interact with Tableau dashboards
- Experience creating CRM requirements and improvement recommendations for Salesforce application
- Ability to work autonomously with a very high attention to detail and accuracy
- Experience creating data visualization and executive level presentations in Microsoft PowerPoint
- Ability to collaborate and work effectively in cross-functional teams across multiple locations including Fusion Teams via Agile ways of working
- Ability to convey complex ideas clearly and to communicate with both technical and non-technical audiences
- Outstanding meeting facilitation and communication skills (written, verbal as well as visualizations to a variety of audiences)
What makes you stand out:
You can be who you are.
People come first here. We're committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
#LI-KP1 Base Pay Range: The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$105,120.00 - $128,480.00
Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement: Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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Pacific Life
life insurance, parental leave, paid time off, 401(k)
Jun 13, 2025