Operations Analyst (Starlink)

OPERATIONS ANALYST (STARLINK)

One of the most ambitious missions that SpaceX has undertaken to date, the Starlink network is our solution to providing reliable internet to the entire world. We are looking for a talented engineer to help design processes and systems for a factory that will output millions of user terminals (a SpaceX-designed and manufactured product that consumers will have in their homes to access our network).

The success of Starlink depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that we deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have a high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step.

RESPONSIBILITIES:

• Define new business processes and systems for high volume production, including manufacturing execution, inventory management, nonconformance resolution, configuration management, material traceability, process control, and maintenance
• Act as subject matter expert in multiple Starlink production processes and systems, enabling complex data gathering, troubleshooting, and problem solving
• Own data integrity, tool maintenance, and reporting quality for the production strategy, operations, and planning team
• Develop and improve data inputs for demand signals, machine utilization, and general production prioritization
• Analyze and determine insights from trends and operating metrics to inform critical department strategy and targets
• Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
• Train internal users and leaders on dashboard and tool usage, assist in troubleshooting
• Improve data capture for future Starlink Factory use cases, identifying requirements and collaborating with software development teams on development
• Produce data visualizations using software tools such as Grafana and PowerBI.
• Produce complex ad-hoc queries and reports to steer the production organization
• Design, develop, and debug new tools to best fit the needs of a fast-paced growth
• Support new line bring-up, continuous improvement, and larger cross-functional strategic initiatives
• Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks
• Develop automation that creates efficiencies within Starlink Factory operations and across functions
• Consistently contribute effort, leadership, and creative thinking to solving complex problems in a collaborative fashion and under tight deadlines

BASIC QUALIFICATIONS:

• Bachelor's degree in computer science, management information systems, statistics, operations management, engineering, mathematics, or STEM discipline
• 2+ years of experience in manufacturing, operations, supply chain management, or consulting role
• 1+ years of experience with SQL and creating and managing dashboards using data visualization tools

PREFERRED SKILLS AND EXPERIENCE:

• SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Proficient in at least one analytics language (ex. Python)
• Experience with time-series databases (ex: InfluxDB)
• Experience with web-based Python applications (ex: Flask)
• Advanced understanding of database structures, query optimizations, ETL development
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience performing data analysis on manufacturing systems (e.g. Manufacturing Execution Systems, Enterprise Resource Planning)
• Master's degree in computer science, management information systems, statistics, operations management, engineering, mathematics, or similar technical discipline

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and/or weekends as needed
• Must be willing to travel up to 5-10%
• This position is based in Bastrop, TX, and requires being onsite - remote work not considered