Sr. Associate, Customer Support

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Sr. Associate, Customer Support to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Self-motivated and show initiative to act and accomplish objectives?

• Organized and ensure high-quality results in your work?

As the Sr Associate, Customer Support you will focus onidentifying, evaluating, and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors, conducting market research, analyzing vehicle valuations, and negotiating purchase agreements.

A Day in the Life

• Receive orders from clients

• Searches dealer inventory

• Reviews and sends quality offers to clients

• Manages workflow from order submission through delivery

• Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete)

• Arranges addition of upfitting throughout the order process & / or post-delivery.

• Provides insight and consultation on the status of dealership inventory

• Build and maintain relationships with vendors, and other key stakeholders.

• Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution

• Support departmental initiatives for best acquisition polices

• Provides full order resolution support in collaboration with FPS for vehicles purchased from dealerships

Requirements

• Bachelor's degree, preferred or three to five years related experience, or equivalent industry experience

• Fleet or mechanical experience( with upfit) preferred

• Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change.

• Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles

• Microsoft office suite proficiency

• Demonstrate strong communication skills

• Demonstrate and ability to manage multiple simultaneous projects in an organized fashion.

• Excellent interpersonal communication, change management and presentation skills (written and verbal) at all levels.

• Proven problem-solving skills with an analytical and inquisitive approach

*Internally, this role is referred to as Senior Associate, Acquisitions ( Out of Stock-Non Upfit)*

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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