Senior Program Manager, Lead to Cash PMO

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We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. With Agentforce, our flagship innovation, we enable customers to harness the power of real-time data analytics and AI to redefine Customer their 360, and enabling scalable, high impact customer interactions.

Our Global Business Growth and Automation organization, under the Office of the COO, is seeking an experienced senior program leader to join our internal Lead to Cash (L2C) Program Management Office to help execute on our program deliverables for our most transformative company initiatives.

The Senior Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio and having strategic and operational program management responsibilities for Salesforce's L2C transformation and performance initiatives. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning, thought leadership. Stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will also partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation.

This is an office-flexible role for US/Canada. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

• Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects.
• Operate as a "CEO" and an AI thought leader across multiple internal business groups to help drive success internally and with customers
• Partner with program leadership to prioritize transformational outcomes, features and capabilities aligned to a long-term strategic roadmap
• Engage Executive Leadership team to provide timely updates on transformational initiatives, influence program direction and drive AI success across the organization
• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
• Effectively manage, motivate and champion program teams consisting of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
• Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success
• Leverage data insights to propose project execution strategies and measure results
• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
• Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
• Bring ideas, innovation, and beginner's mind to help in forming a vision for Lead to Cash excellence

Requirements:

• 5+ years experience of complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
• Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.
• Strong technical skills, along with an understanding of AI and machine learning concepts and familiarisation with the Agentforce platform.
• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
• Outstanding communication, influencing and executive presence skills
• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
• Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.
• Ability to point to specific examples of having led large, cross-functional transformation projects, program development and the business results achieved.
• Accountability - assumes ownership for achieving personal and team goals.
• Experience with Salesforce a plus
• Experience with Smartsheet or Project Management tools a plus
• PMP preferred

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