Position Description
ABC Companies' nine (9) world-class facilities routinely deliver service excellence and feature the latest diagnostic tools and state-of-the-art fabrication systems designed to cover a comprehensive range of transit bus, motorcoach and RV service and repair. In addition to a full line of diesel and gas commercial vehicle products ranging from vans to luxury buses, ABC is also a leader in fully electric commercial vehicles.
Title: Service Administrator
Reports to: Service Manager of Newark and Office Manager/HR for NorCal
Scope: Responsible for providing support services for the Operations Team and Shop personnel.
Salary Range: $28 - $32 Hourly
Essential Duties and Responsibilities include the following. Other duties may be assigned, as needed:
- Process work orders in ABC Oracle database. Process includes opening/closing work orders, identifying errors and providing support to correct
- Assist in production control and flow, including quality control
- Provide support for customer reporting including producing daily, weekly, monthly and periodic data reporting
- Answer phones and provide customer service to clients and walk-ins
- Assist in customer billing
- Provide assistant to the Office Manager in varied tasks including timekeeping, purchasing and maintaining office cleanliness and order
- Miscellaneous office/clerical tasks
- Embraces and promotes ABC's customer service philosophy
- Other duties as assigned
Qualifications:
- 2-4 years in an administrative role, preferably in an automotive or production environment
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Excellent computer skills and proficiency in Microsoft Word, Excel, Outlook and web-based programs
- Database experience, preferably Oracle, is highly desired but not required
- Experience in using office equipment, scanner, copier, fax, etc...
- Customer service background
Skills:
- Strong customer service skills and abilities
- Ability to work in both a team environment and independently
- Ability to be flexible and easily adapt to change and shifts in priorities
- Be able to multi-task
- Strong communication skills and the ability to communicate effectively with all levels within the company, its customers, and vendors
- Ability to interpret policies and procedures and follow directions
- Able to meet deadlines and manage time effectively
- Ability to speak, read and comprehend the English language
Physical Demands:
- Ability to lift, push and pull at least 10 pounds
- Must be able to sit for long periods of time
- Ability to bend, stoop, squat and lift infrequently
This job description is subject to change at any time
To be hired, all candidates must submit to background check.
ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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ABC Companies
Jun 13, 2025 