Sr Analyst, OR Customer Meter Operations Credit & Collections (C&C) Low Income-Energy Affordability Policy Administration

Overview

Responsibilities

• Responsible for creating, maintaining, validating and updating collections reports for internal and external use
• Responsible for the development and maintenance of computer system operating procedures for C&C programs.
• Prepares reports for use by all departmental and executive staff regarding corporate arrears and collections as necessary.
• Assist in the development and deployment of all new customer outreach programs via the C&C Dashboard. Assist in additional data analytics and enhancements to our C&C Dashboard and future expansion as needed to support the business.
• Commitment to the Way We Work Principles and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety, Equal Employment Opportunity, and security.
• Ensures implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures.
• Assist in the collections of delinquent gas and electric accounts including bankruptcies and accounts moving into final collections
• Monitor Arrears population, resolve credit related inquiries and disputes and negotiate terms and conditions on customer arrears.
• Maintain databases, spreadsheets, graphs and other tools to enhance collections strategies as directed.
• Assist in the preparation month-end reports, status updates for monthly departmental progress report, KPI goals, and other regulatory reports as required.
• Participate in the Companys Storm Plan as assigned by your Manager and department.
• Perform other assigned tasks as assigned by the C&C Manager and Section Manager CM&TO.
• Develop, implement, and revise reports required by all regulatory agencies as directed.

Qualifications

• Master's Degree and Minimum 2 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• Bachelor's Degree and 3 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• Associate's Degree and 4 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or
• High School Diploma/GED and 5+ years Related work experience or equivalent technical background in customer service, collections, or data analytics.

• Demonstrated work experience with some element of the collections process within the utility industry or at an outside corporation, required.
• Strong analytical problem solving skills, required.
• Well organized, detail oriented, ability to handle multiple assignments and meet deadlines, required.
• Strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, required.
• Excellent oral and written communications skills, required.
• Demonstrated working knowledge of company systems such as CC&B, Data Analytics platforms, SQL Query Applications, preferred.
• Knowledge of utility collections methods and analytics, preferred.
• Work or experience in customer service and\or customer accounting areas, preferred.

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.