IT Helpdesk Specialist (Part-Time)

How You'll Support Our Mission
As an IT Help Desk Specialist based in our Austin, TX office, you will play a pivotal role in ensuring seamless IT operations and supporting our employees' technical needs. This on-premise role combines help desk support, application support for Microsoft 365 and cross-platform laptops (Mac and PC), audio-visual (A/V) support, shipping and receiving, and asset inventory management. This role will report to our IT Manager and requires you to work onsite in our Austin office.

What You'll Be Doing - The Day to Day

• Help Desk Support:Provide first-level technical support to employees, troubleshooting hardware, software, and network issues via phone, email, or in-person, ensuring prompt resolution and exceptional customer service.
• Application Support:Assist employees with Microsoft 365 suite (e.g., Outlook, Teams, Word, Excel, SharePoint) and other applications on Mac and PC laptops, resolving issues, configuring settings, and providing guidance to optimize productivity.
• A/V Support:Set up, test, and troubleshoot audio-visual equipment for meetings, presentations, and virtual conferences, ensuring high-quality performance and user satisfaction.
• Shipping & Receiving:Manage incoming and outgoing shipments, including logging packages, coordinating with couriers, and ensuring timely delivery of materials.
• Asset Inventory:Maintain an accurate inventory of IT assets, including laptops, peripherals, and software licenses, conducting regular audits and updating records to ensure compliance and organization.
• Documentation:Log support tickets, document application and hardware resolutions, and maintain inventory records in the IT service management system.
• Collaboration:Work closely with the IT team, application administrators, and other departments to support office operations and enhance user experience with technology tools.
• Additional Duties:Assist with other IT-related tasks as needed to support the Austin office's operational and technological needs.

Who You Are - The Essentials

• 1-2 years of experience in a help desk or IT support role, preferably in a technology-driven environment.
• Proficiency in troubleshooting Microsoft 365 applications (e.g., Outlook, Teams, Excel) and supporting both Mac and PC laptop environments.
• Basic knowledge of troubleshooting hardware (PCs, Macs, printers) and software (Windows, macOS).
• Organizational skills to manage multiple tasks, including application support, shipping, and inventory responsibilities.
• Ability to lift and move equipment (up to 50 lbs) for A/V setups, shipping, and inventory tasks.

Who You Are - The Desirables (It's a plus if you have):

• Experience with IT service management tools (e.g., ServiceNow, Zendesk, or similar).
• Familiarity with A/V systems (e.g., projectors, video conferencing tools like Zoom or Microsoft Teams).
• Knowledge of asset management or inventory tracking systems.
• Experience with Microsoft 365 administration or MacOS configuration.
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation).

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks