Insurance Verification Representative - Hybrid

City/State

Work Shift

Overview:

Performs insurance verification for all scheduled patient services and obtains required precertification in a multi-disciplinary environment.

• High-volume EAP call center environment, handling inbound calls and providing frontline support.

• Responsible for gathering client information, triaging cases, and coordinating appropriate counseling services.

• Perform client check-ins while in an office while simultaneously managing call center duties.

• Strong background in scheduling, customer service, and administrative support.

• Proven ability to deliver compassionate and efficient service in fast-paced environments.

• High school diploma or equivalent

• No specific certification or licensure requirements

• Two of the four skill levels required: 1. One year experience in healthcare environment or 2. Completion of healthcare related certificate program 3. One year experience with medical insurance in a hospital or physician office or 4. Transferable skills (i.e., 1 year or more in a call center, customer services, etc.)

• Call center experience is highly preferred

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.