Information Systems Analyst 3

#CA-FT

This position reports to the IT Facilities Technologies Supervisor and provides day to day support of IT Facilities Technologies to include but not limited to Cardkey, Surveillance, Telesitter Cameras, Infant Abduction, Patient Education & Nurse Call. In addition, the position will provide support Vocera Communications Technology, cellular pocket pagers, paging technology, RFID tags, RFID application support, Secure Text Messaging application support and ongoing maintenance, repair, and replacement of such technologies. This position will be responsible for working daily trouble tickets and new service requests; providing technical analysis and troubleshooting skills to resolve issues. This position will exercise initiative, originality, and judgment in applying established principles and practices to new and unusual problems. Position requires excellent communication skills and the ability to work with vendors on a regular basis regarding open issues, downtime notifications, change management technology advancement opportunities, etc. Responsibilities include the coordination of technological requirements of the department and the development of workflow and infrastructure to support the innovation technology roadmap. This position collaborates and communicates with operational, clinical, and other innovation technology departments regarding existing and proposed information technology needs.

Apply By Date: July 8, 2025 at 11:59pm. Selection activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• High school diploma, GED, or equivalent experience/training.
• 2+ years system administration computer environment including hardware, operating system software and application software.
• 2+experience around infrastructure and clinical application (Add technologies such as nurse call etc.) support listed, application development, testing, and cloud native developments.
• 2+ years of experience in the selection, installation, support and usage of computer applications and Windows Server-based software or equivalent experience.
• Experience in managing projects and project teams from inception to completion.
• Demonstrated high level knowledge of total computer environment including hardware, operating system software and application software.
• Detailed knowledge of Word, Excel, PowerPoint, and Visio.
• Must have a clear understanding of the role of this technology as it relates to critical patient care environment.
• Must be a self-starter and can work independently and as part of a team.
• Ability to exercise independent judgment and personal initiative and accept responsibility for decisions and actions.
• Demonstrated high level of knowledge and experience with respect to technologies appropriate to the healthcare, research, and education industry.
• Ability to integrate the understanding of the department's goals and objectives, commitments, and projections within a service-oriented healthcare environment
• Ability to apply advanced problem resolution skills to highly complex issues, quickly diagnose problems and develop, test, and implement appropriate and effective solutions in a timely manner.
• Ability to serve as a technical leader and information resource and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades and industry advances and trends.
• Knowledge of principals of project management
• Analytical skills required to effectively understand complex networks; to manage administrative, clinical, and fiscal information; and to comprehend such information to make timely and correct decisions.
• Expertise in documentation and reporting with the ability to apply metrics, plan and implement testing systems, collect, and analyze performance data and produce substantive reports and analyses for management use.
• Excellent planning skills to analyze goals and objectives given the current and potential projects under development; to make accurate short-and long term projections; to establish needs and resource requirements.
• Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.
• Experienced working both independently and in a team-oriented, collaborative environment.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving.
• Ability to set priorities, organize work to manage multiple requests and meet deadlines. Ability to multi-task.
• Ability to facilitate/manage meetings, including the development of meeting agendas.

Key Responsibilities

• 70% - VOCERA, RFID, SECURE TEXT, CARD ACCESS, SURVEILLANCE, TELESITTER, PHYSICAL PATIENT SECURITY, PATIENT ED, VISITOR MANAGEMENT & NURSE CALL TECHNOLOGY SUPPORT
• 10% - PROJECT MANAGEMENT
• 10% - NEW TECHNOLOGIES RESEARCH AND EVALUATION
• 5% - INVENTORY, DEVICE AND ASSET MANAGEMENT
• 5% - Other

Department Overview

IT Facilities Technologies is responsible for the repair, installation, and maintenance of the following technologies: system clocks, televisions and distribution infrastructure, patient education systems, Qmatic, surveillance systems, card access, building security alarms, nurse call systems, Vocera, Telesitter, and physical patient security systems. These systems are located throughout the greater UC Health campus, including the main hospital and off-site clinics.

POSITION INFORMATION

• Salary or Pay Range: $3,176.25 - $5,858.24
• Salary Frequency: Biweekly
• Salary Grade: Grade 23
• UC Job Title: INFO SYS ANL 3
• UC Job Code: 007309
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Mon-Friday (days)
• Location: Davis Tower (HSP070)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

* Must be self-directed and able to work autonomously* Requires supporting systems in various hospital locations, clinics and outlying buildings.* Must have a valid California driver's license and reliable transportation* May require working in clinical or patient care areas* Ability to work scheduled or unscheduled overtime, rotating shifts, and be available during off duty periods for on call support.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks