Manager

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

* Team Leadership and Oversight: Manage and support 12 Team Leads, each overseeing a group of DDPMs, ensuring strong execution, engagement, and alignment across a 100-person team.

* Performance Management: Monitor and drive performance against key metrics, including dealer consultations, Salesforce activities, and digital program KPIs. Address performance gaps and provide coaching and corrective action as needed.

* Escalation Resolution: Act as the primary escalation point for Team Leads and internal stakeholders. Resolve complex issues related to dealer concerns, vendor performance, or field execution in a timely and strategic manner.

* Client Interaction: Represent the Digital Performance Team in discussions with leadership, providing regular updates, strategic insights, and execution plans tied to field and brand priorities.

* Operational Execution: Ensure consistent delivery of field-facing activities, adherence to internal workflows, and fulfillment of client-assigned tasks and vendor cases.

* Reporting and Forecasting: Oversee team reporting through Salesforce and other dashboards, tracking progress toward monthly and quarterly targets and ensuring visibility for leadership and client stakeholders.

* Cross-functional Collaboration: Partner with internal teams-including HR and Operations-to support recruiting, onboarding, training, and issue resolution.

* Strategic Planning and Alignment: Translate GM and GP business objectives into actionable priorities for the team, identifying opportunities for process improvement, increased efficiency, and stronger dealer digital outcomes.

Support Responsibilities include but are not limited to the following. Other duties may be assigned.

* Team Enablement: Provide Team Leads with the tools, guidance, and support needed to manage their teams effectively and meet performance expectations.

* Process Clarification: Act as a key liaison for interpreting client strategy and translating directives into clear, actionable guidance for field teams and dealers.

* Feedback Loop: Maintain open channels for Team Leads and DDPMs to raise questions or ideas, and provide timely, thoughtful responses that reinforce alignment and confidence.

* Culture and Engagement: Foster a culture of accountability, collaboration, and continuous improvement across the team, promoting open communication and professional development

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of leadership experience, preferably managing large, multi-tiered teams.
• Background in digital marketing, automotive, or consulting environments preferred.
• Proven ability to drive results through metrics and manage operational KPIs.
• Experience using Salesforce or similar platforms for activity tracking and reporting.
• Ability to balance competing priorities while maintaining effectiveness in a dynamic environment.
• Excellent oral and written communication skills; able to tailor messaging and present information clearly across audiences.
• Self-motivated and able to thrive in a fast-paced environment while managing multiple tasks.
• Strong relationship-building skills with an emphasis on promoting accountability and collaboration.
• Willingness and ability to travel as needed (~5%).
• Proficiency in Microsoft Teams, PowerPoint, Excel, and other productivity tools.
• Strong business consulting skills with the ability to create and execute action plans.
• Valid driver's license.

Preferred Qualifications

• Experience in automotive or dealership environments.
• Proficiency with Salesforce reporting and dashboard functionality.

Prior experience leading teams in client-facing consulting roles.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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