Senior Customer Technical Support Specialist (Help Desk) (NSWC-Dahlgren)

Sabre Systems is seeking a Senior Customer Technical Support Specialist (Help Desk) to join our team in support of the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. This role plays a critical part in NSWCDD's strategic initiative to modernize, optimize, and simplify its IT infrastructure while advancing IT Service Management (ITSM) practices to deliver measurable, mission-focused outcomes.

This initiative not only includes the continued operation and maintenance of the existing IT environment but also emphasizes digital transformation, information management, infrastructure engineering, and the implementation of modern development, deployment, and automation technologies. The selected candidate will be essential to enhancing IT service delivery and ensuring efficient, customer-focused support in a dynamic and evolving environment.

Responsibilities include but are not limited to:

• Responding to user inquiries in person, over the phone, or electronically
• Providing technical assistance for hardware, software, operating systems, and email-related issues
• Troubleshooting and resolving user-reported problems or escalating as needed
• Documenting incidents and resolutions in help desk systems such as ServiceNow
• Ensuring timely resolution of tickets and maintaining high levels of customer satisfaction
• Delivering consistent, professional customer support to all end-users

Qualifications:

• Bachelor's degree in a business-related field from an accredited college or university
• Minimum of six (6) years of professional experience supporting Industry, Federal, or DoD help desk operations
• Experience with help desk tools, such as ServiceNow
• Familiarity with Navy and DoD IT systems and environments
• Advanced proficiency in Cybersecurity Workforce (CWF) Technical Support functions
• Strong technical troubleshooting skills and the ability to resolve complex IT issues
• Excellent communication and customer service skills
• Must be a U.S. Citizen with an active DoD Secret clearance or higher
• Must be available to work onsite in Dahlgren, VA daily

* This position is contingent upon contract award and/or customer approval.

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Sabre Systems, Inc. is a quality driven, customer focused large business providing innovative solutions in the areas of Cyber, C4ISR, Business Intelligence and Data Analytics, and Enterprise Modernization to federal and civilian customers. Our mission is to ensure our customers have the technology, services, and expertise to overcome threats, maintain superiority, and quickly adapt to emerging obstacles. At Sabre, we're more than just a job - we're a team - and we care for and nurture our employees like family. If you want to be a part of creating and implementing enduring solutions that transform mission challenges into mission success - join Sabre!

Sabre provides an excellent benefits package, which includes healthcare, paid days off, tuition reimbursement, and a 401K plan.

We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

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