Client Services Account Specialist, Spectrum Business

Ready to cultivate multi-level relationships and coordinate cross-functional efforts to meet account needs? You can do that. Do you want to research client issues and provide feedback to leadership on issue prevention? As a Client Service Account Specialist at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

BE PART OF THE CONNECTION

As someone who sees the world through the client's eyes, you understand and anticipate all their questions and concerns. You establish mutually beneficial processes to improve relationships and contribute to improving the long-term retention of clients. You proactively support the existing client base by collaborating with teams in person and digitally within an office environment.

WHAT OUR CLIENT SERVICES ACCOUNT SPECIALISTS ENJOY MOST

• Support various client outreach initiatives to maintain accounts, increase revenue and improve the client experience.
• Assist in the creation of long-term account service plans and positioning strategies.
• Participate in internal project meetings to provide insight as needed during project planning.
• Maintain and update internal databases with accurate client information.
• Resolve client needs, issues or questions and serve as a client advocate when interacting with internal teams.
• Monitor internal reports to maintain compliance with processes and procedures.

WHAT YOU'LL BRING TO Spectrum Business

Required Qualifications

• Experience: Two or more years of sales relationship administration and Salesforce experience; Three or more years of ICOMS/CSG experience.
• Education: High school diploma or equivalent.
  Technical Skills: Familiar with the telecommunications industry and fiber processes; Proficient in Microsoft Office.
• Skills: Relationship-building, project management, prioritization, organizational, issue resolution and English communication skills.
• Abilities: Deadline-driven with the ability to establish long-term client rapport while managing multiple projects.

Preferred Qualifications

• Two years of experience as an Account Coordinator.

Spectrum Business CONNECTS YOU TO MORE

• Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning Culture: Company support in obtaining technical certifications.
• Dynamic Growth: Paid training and clearly defined paths to advance within the company.
• Total Rewards: Comprehensive benefits that encourage a work-life balance.

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