DIT Coordinator

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Project Manage the delivery, installation, and training process in accordance with DIT Coordinator best practices. This would include, but not limited to:
  
  
  
  • Serve as the customer's point of contact through the completion of delivery, installation, and training process.
  • Lead the effort to obtain the required logistical delivery and installation information as well as identifying training needs of the customer.
  • Organize internal planning and coordinate with Set-up Team and Field Service Manager(s) to develop set-up strategy and planning for complex installations, larger orders and/or heavier workloads.
  • Coordinate with ElevITy and Project Management/Project Coordinator teams as needed for IT support, uniFLOW and other complex connectivity installs.
  • For larger more complex installs, participate and/or lead meetings as a member of the GFC team to strategize roll out, develop an implementation plan, and to coordinate both GFC and customer resources to allow for smooth management of the project. May require travel to customer locations for onsite support.
  
  
  
  
• Must demonstrate proficiency managing delivery, install and training projects utilizing established best practices and documented workflow within Gateway and eAutomate.
• Process all types of paperwork that relate to the position both accurately and legibly including electronic document handling systems such as Laserfiche.
• Demonstrate knowledge of Logistics department procedures which would include but not limited to:
  
  
  
  • Equipment procurement
  • Set-up workflow
  • Inventory Transactions and the resulting impact on sales orders
  • Inventory problem/discrepancy resolution
  
  
  
  
• Maintain product knowledge and leverage appropriate resources to obtain necessary hardware specifications and configurations to facilitate the management and execution of assigned logistics projects.
• Participate and or plan, as needed, discussions with other key members of the GFC Logistics Teams to analyze problems, develop workflow for new processes and suggest ideas for improvement.
• Ensure daily delivery truck paperwork is in place and accurate. Must establish clear expectations for the delivery drivers and DSS Team.
• May also be required to:
  
  
  
  • Coordinate transfers of equipment from warehouse to the appropriate office
  • Perform or participate in regular cycle counts of any inventory in the branch warehouse per established schedule and best practices
  • Coordinate and manage the wholesale process for traded in equipment
  
  
  
  

You should have:

• High School Diploma or equivalent
• May push or lift equipment weighing 50+ lbs. on wheels
• Excellent Verbal and written communication skills
• Strong attention to detail
• Excellent organizational skills
• Ability to problem solve and handle multiple tasks both effectively and efficiently
• Ability to provide an excellent customer experience even when under pressure
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook
• Ability to learn and use proprietary company software
• Available to work overtime with little or no advance notice

Preferred Qualifications:

• Associate or Bachelor's degree
• Previous scheduling and/or logistics experience

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)