Partner Relationship Manager - Northeast

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position is responsible for building and maintaining relationships with Financial Intermediary (FI) Partners; maintaining knowledge of BPAS products and services and cross selling the same; project work (as needed); and various other duties as required to retain and grow partnerships. Travel is required for this position.

Essential Duties:

• Serve as the Relationship Manager for an assigned book of Financial Intermediary Partners. The book of Partners would primarily be focused on DC business, but may also include Partners that solicit and service Health and Welfare arrangements.
• Work in tandem with Regional Sales Directors as needed to cultivate lasting and meaningful Financial Partner relationships.
• Educate, train, coach, and mentor Financial Partners on BPAS systems (web portals), and products and services.
• Assist with issue resolution, fee negotiations, and investment related matters as they arise.
• Maintain detailed knowledge of BPAS products and services, with the ability to effectively communicate the same to Partners and Plan Sponsors.
• Work to solicit other BPAS products and services to existing clients where a client need exists. Participate in identifying cross selling opportunities for CBSI related products and services.
• When needed, participate in activities to secure new FI Partner and plan relationships.

Ancillary Duties:

As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.

• Minimum B.S. or B.A. degree in a related field, or equivalent experience

Competencies:

• Excellent interpersonal skills
• Well-developed written and oral communication skills
• Analyze problems and issues and present possible solutions to supervisor
• Ability to be highly organized and follow through
• Ability to prioritize work assignments and multitask
• Display an intermediate level of competency with Microsoft products, as well as personal computer skills
• Ability to handle a large book of business with efficiency and expertise
• Must be self-motivated and flexible
• Must have the ability to work and communicate well with others in a team environment

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.