Senior Computer User Support Specialist

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The Senior Computer User Support Specialist will provide advanced technical support and contribute to the design and implementation of high-quality operating system components. This role involves gathering and analyzing data, identifying root causes of technical issues, and proposing and implementing effective solutions. The ideal candidate will have a deep understanding of operating system internals, experience across various platforms and devices, and the ability to collaborate closely with project leads and engineering teams.

Essential Job Functions:

• Gather and analyze technical data to identify trends, diagnose issues, and recommend solutions.
• Design, develop, and implement high-quality components for operating systems and end-user environments.
• Provide advanced support for a wide range of IT assets, including desktops, laptops, mobile devices, and peripheral equipment.
• Collaborate with project leads, software engineers, and system administrators to ensure seamless integration and support of IT systems.
• Conduct root cause analysis and performance tuning of operating systems and applications.
• Maintain documentation of support procedures, system configurations, and troubleshooting steps.
• Mentor junior support staff and contribute to knowledge-sharing initiatives.
• Stay current with emerging technologies, tools, and best practices in user support and system administration.

Necessary Skills and Knowledge:

• Familiarity with a wide range of end-user devices, platforms, and IT assets.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Minimum Qualifications:

• At least 5 years of in-depth experience.
• IAT Level II Certification
• Must have active TS/SCI

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience working in federal or defense environments.
• Industry standard technical network certifications.

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Pay and Benefits

The salary range for this position is $76,000.00 to $85,500.00 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.