Direct-to-Consumer Medicare Sales Supervisor - Hybrid in Roanoke, VA

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

We're growing our team in Roanoke, VA and have an Direct-to-Consumer Medicare Sales Supervisor opening available now. In this sales leader role, you will receive a competitive base salary and monthly bonuses based on your team sales performance. You will help lead your sales team to be successful in this consultative sales model role, selling directly to consumers. No license is required prior to starting in the role, we will pay for and provide support for you to obtain the required state licenses.

The Direct-to-Consumer Medicare Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospect into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This position reports to the Inside Sales Director for the site.

Schedule: Will vary from 8am EST - 9pm EST

Location: 3645 THIRLANE RD NW, Roanoke, VA. (Must be located in Roanoke, VA).

If you reside near Roanoke, VA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
• Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
• Develop staff by providing one-on-one coaching, conducting role plays and team meetings
• Partner to deliver training and other opportunities of professional development for agents
• Partner with peer leaders to build and maintain a positive culture within the organization
• Provide and receive constructive feedback from/to peer leadership team
• Coordinate department activities to ensure agents can sell with accuracy and efficiency
• Identify compliance and quality improvements and initiate corrective actions
• Partner on projects related to systems, processes or inter-department initiatives
• Participate in staff recruiting, selection, orientation and training
• Identify issues, training needs and develop and maintain processes within the department
• Perform other related duties as required to achieve the goals and objectives of the company and department

Demonstrated Skills:

• Success driven manager / leader who has demonstrated
• Ability to provide leadership and directions
• Solid communication, interpersonal skills and presentation skills; able to work with team members and all levels within the organization
• Relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers
• Sound analytical problem-solving skills
• Project management skills - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow up with project results
• Solid technical, analytical and computer skills
• Organizational skills and ability to multi-task
• Hard work, honesty, integrity and unwavering business ethics
• Ability to handle and maintain confidentiality of company-sensitive data

Compensation & Benefits:

• As a Sales Leader, your total compensation is determined by your ability to work hard, coach and motivate agents to sell and deliver a great customer experience
• 23 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success!
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• A state health insurance license is a requirement for this position. If you do not already have a valid health insurance license, must be willing to obtain a (company sponsored) state health insurance license within 30 days of starting employment
• 2+ years of experience in a sale, call center or production environment
• 2+ years of Leadership experience in a production or call center environment
• Intermediate level of proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
• Reside in or within commutable distance to Roanoke, VA

Preferred Qualifications:

• Undergraduate degree or equivalent years of experience
• Active VA health insurance license
• Medicare, managed care, insurance or financial services industry experience
• Medicare, Insurance or financial services industry experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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