New

Manager, Case Management

Spaulding Hospital - Boston and Cambridge
United States, Massachusetts, Boston
300 1st Avenue (Show on map)
Aug 22, 2025
Summary: Responsible for the execution of the clinical aspects of the Case Management process. Provides outreach and enrollment services to meet eligibility requirements of program and surrounding counties. Ensures coordination and planning with the help of community and family support. Focuses on the development and coordination of community service plans. Partners with service providers, families, and patient to create plan of healthcare and identifies additional service providers. Responsible for overseeing customer service, supervisor and role model for staff, the daily assignment of staff, patient flow and shift to shift decision making regarding staffing. Participates with leadership in the development of the case management standards, evaluation of outcomes and development of improvement initiatives. Does this position require Patient Care? Yes Essential Functions: Provide day-to-day supervision to Case Managers and interns/students as appropriate. -Complete psychosocial assessments covering psychological, social and environmental concerns, including evaluation of mental status. -Review daily referrals and screenings of clients. -Audit case file on a regular basis for completeness and accuracy. -Assist in discharge planning as required. -Serves and protects the hospital community by adhering to professional standards, hospital care policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. Education Bachelor's Degree Nursing or Master's Degree Social Work or at least Master's Degree in a Therapy Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Licensed Independent Clinical Social Worker [LICSW - State License] - Generic - HR Only preferred Registered Nurse [RN - State License] - Generic - HR Only preferred Experience Supervisory or management experience with professional staff in a healthcare setting 5-7 years required Experience in case management, utilization review, or discharge planning 5-7 years required Knowledge, Skills and Abilities - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Strong analytical ability, critical thinking and processing skills. - Strong customer and interpersonal skills. - Strong teamwork skills. - Excellent organizational and communication skills. - Ability to deal with rapid changing health care environment and Requires excellent interdisciplinary team collaboration skills. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.