New

Unified Communications Administrator

Prisma Health
United States, South Carolina, Greenville
300 East McBee Avenue (Show on map)
Aug 23, 2025
Inspire health. Serve with compassion. Be the difference. Job Summary Working under minimal supervision performs basic to intermediate troubleshooting, maintenance, configuration, moves, adds and changes of multiple Unified Communications solutions, Legacy PBX and basic network configurations ensuring adherence to established departmental procedures and standards. This position assists in proactively identifying potential issues to ensure uninterrupted service. Provides technical investigation for all Prisma Health customers to isolate issues and develop strategies to restore or activate services. Provides support for Network Engineers and Sr. Network Engineers to complete projects, upgrades, and troubleshoot network and telephony systems. Participates in On-Call rotation and after hour cutover support. Handles incidents, problems and requests within the defined Prisma Health IT service level agreements. Accountabilities Troubleshoots basic Incident and Problem tickets relating to hardware and or software issues ensuring response is within the established Prisma Health service level agreements. Appropriately escalates unresolved issues to Manager and Sr. Engineers - 40% Performs moves, adds, changes, project support and status updates for UC and Contact Center Systems that support all Prisma Health facilities. - 30% Interacts with Network Engineers and Sr. Network Engineers to assist with complex network and unified communications projects. - 10% Provides documentation support for Unified Communications, Contact Center and Legacy Voice systems. - 10% Monitors the Unified Communications Infrastructure and provides updates and maintenance on UC monitoring tools. - 10% Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Associate's Degree - AA or AS 1 year - Basic Network or Unified Communications experience. In Lieu Of In Lieu of the education and experience requirements noted above, an associate degree and a valid Network + Certification or equivalent or a High School Diploma or equivalent and 2 years of Network/UC/CC Infrastructure experience. Knowledge, Skills or Abilities Cisco Certified Technician (CCT) possess skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. - Preferred Network + Design and implement functional networks Configure, manage, and maintain essential network devices Use devices such as switches and routers to segment network traffic and create resilient networks Identify benefits and drawbacks of existing network configurations Implement network security, standards, and protocols Troubleshoot network problems Support the creation of virtualized networks - Preferred Work Shift Day (United States of America) Location Greenville Memorial Med Campus Facility 7001 Corporate Department 70019043 ITS Unified Communications Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.