Technical Analyst 1

The University of New Mexico Information Technologies
seeks a Technical Analyst 1 dedicated to Classroom Technology support to join
us as part the Academic Technologies IT team. The ideal candidate will have experience with end user support for
audiovisual and other classroom technologies in higher education IT environment.
Under limited supervision, this position will provide Tier 1 and 2 classroom
technology support, desktop support, incident and service request intake and
triage, user training, and technical documentation. This role will also
participate in small-scale installations and/or upgrades projects. This
position includes a high degree of interaction with faculty, staff, and
students across campus.

Interested applicants should
submit a complete application, including a resume and cover letter.

Job duties include:

• Assists with help ticket intake and triage, classroom technology incident response, troubleshooting, and resolution.
  
• Analyzes and solves problems of routine complexity on classroom audiovisual systems for the university community; provides a wide range of in-depth technical assistance to departmental users and/or support staff.
  
• Uses discretionary judgement to maintain, troubleshoot, and support basic to moderately complex classroom technology systems and workstation components, including imaging and maintaining hardware and software on Windows and
• MacOS devices, in classrooms and computer labs.
  
• Participates in inventory management.
  
• Assists in the development of and provides individual and/or group instruction and training and support to end users on new or updated technologies; provides functional direction to support staff and/or student employees.
  
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems; participates in professional development activities as appropriate.
  
• Participates in technology upgrade and replacement projects.
  
• Coordinates support with classroom technology staff and student employees.
  
  

This position is fully on site at
UNM main campus with no option for remote work.
This position requires regular work in the various buildings
across campus.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 6 months of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

Preferred Qualifications:

• Experience providing
  technical support in a higher education environment.
  
• Experience providing face-to-face support in classroom and professional environments.
  
• Experience working with support and help desk tools across departments.
  
• Experience supporting, designing, or installing commercial audiovisual systems.
  
• Enterprise desktop support experience, including Active Directory, SCCM, InTune, and Microsoft 365.
  
• Ability to communicate technical information to non-technical personnel.
  
• AV, computer support, or ITIL certifications, and a willingness to continue technical education.
  
  

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.