Director of Cargo Operations

Job Description:

The Director of Cargo Operations is responsible for leading and overseeing all aspects of cargo operations across the organization's network, ensuring efficient, safe, and compliant movement of goods. This role involves strategic planning, operational execution, regulatory adherence, and cross-functional leadership to optimize cargo performance, customer satisfaction, and profitability.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Key Responsibilities

• Lead, manage, and continuously improve all cargo handling operations including warehouse management, ground handling, freight forwarding, and logistics support.
• Ensure safe, timely, and efficient loading, unloading, storage, and delivery of cargo.
• Develop and enforce standard operating procedures (SOPs) and service-level agreements (SLAs).
• Develop and execute long-term cargo operations strategy aligned with the company's overall goals.
• Analyze operational data to identify trends, inefficiencies, and opportunities for growth or improvement.
• Collaborate with commercial and finance teams to forecast demand and manage resource allocation.
• Ensure compliance with all international and domestic regulations, including IATA, TSA, FAA, CBP, and OSHA guidelines.
• Oversee implementation of safety programs and conduct regular audits to maintain operational integrity.
• Monitor and mitigate risk associated with cargo handling, transport, and storage.
• Lead and mentor a team of cargo managers, supervisors, and frontline staff across locations.
• Foster a culture of accountability, continuous improvement, and customer-centric service.
• Manage staffing levels, training programs, and performance evaluations.
• Maintain strong relationships with key clients, airlines, vendors, customs officials, and regulatory bodies.
• Address escalated service issues and develop solutions to meet or exceed client expectations.
• Support sales and business development with operational insights and capabilities.
• Evaluate and recommend new technologies to enhance cargo tracking, warehouse operations, and real-time reporting.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their leader to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their leader of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Qualifications

Skills & Competencies:

• Bachelor's degree in Logistics, Supply Chain Management, Aviation, Business Administration, or a related field (Master's degree preferred).
• 10+ years of progressive experience in cargo or logistics operations, with at least 5 years in a senior leadership role.
• Strong leadership, people management, and organizational skills.
• Experience in air cargo, freight forwarding, or multimodal transport preferred.
• Proven track record in operational optimization, cost control, and regulatory compliance.
• Deep knowledge of cargo regulations, handling procedures, and safety requirements.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in cargo management software, ERP systems, and MS Office Suite.
• Ability to work under pressure and manage operations across multiple locations.

Work Conditions:

• This role may require travel to operational sites, warehouses, or international locations.
• Availability to respond to urgent operational issues outside of normal business hour

Physical Requirements:

• Must occasionally lift and/or move up to 25 pounds.
• Must be able to use close vision and ability to adjust focus.

Compensation & Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance.
• Retirement savings plan (e.g., 401(k)
• Paid time off and company holidays.
• Travel allowances and professional development opportunities.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.