Equipment Coordinator

Location: Pittston, PA / This is a hybrid position with 2 days per week onsite.

Equipment Coordinator at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

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  Excellent Compensation Packages

  
  
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  Medical, Dental and Vision Benefits Effective on Day 1

  
  
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  401k Package, Paid Time Off Program, and Profit Sharing

  
  
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  Associate Discounts and Community Giveback Programs

  
  
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  College Tuition Savings Program

  
  
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  Caring Family Culture Toward all Associates

  
  
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  Certified as a FORTUNE Great Place to Work

  
  
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  Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

  
  

Position Summary:

The Equipment Coordinator takes equipment orders from customers and processes them. This position coordinates and manages sales regions and acts as a liaison between customers, equipment specialists, service managers, and other management on equipment orders. This position also receives and responds to external and internal customer inquiries, issues and orders and resolves equipment related issues/problems.

Do These Responsibilities Interest YOU?

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  Process quotes and orders upon receipt of completed paperwork (i.e. Deposits, financing docs, signed quote, signed sales agreement, customer PO if necessary) and makes a customer file for the purchase.

  
  
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  Carefully proofread orders, purchase orders, and billings for errors.

  
  
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  Check gross profit on equipment orders by ensuring that the correct vendor cost is recorded on the sales order and understands commission structure and maintenance screen. Ensure that proper approval is obtained for low GP orders.

  
  
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  Accurately generate purchase orders for specific vendors as determined by equipment order or transfer from stock if necessary. Timely receipt of those purchase orders and transfers, and responding to buyer queue and a/p emails are critical.

  
  
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  Act as Benco liaison for local manufacturer representatives to assist the sales team with credits and special deals.

  
  
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  Work with financing partners to provide them with all necessary documentation for financing. Update financing partners on a regular basis and responds to questions in a timely fashion.

  
  
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  Is educated on and stays informed of equipment and manufacturer promotions. Ensure that PO's are cut in order to meet pricing/promo deadlines.

  
  
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  Effectively coordinate emergency equipment orders (when office is down).

  
  
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  Coordinate all ship dates with specific install dates. Update PO's and systems with ship dates. Receive equipment against packing slips for showroom and 3PL deliveries. Notify region if equipment is not available for scheduled installation.

  
  
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  Process billing of equipment orders in a timely manner for 3PL deliveries and showroom transactions.

  
  
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  Efficiently communicate with equipment specialists, installation team, regional service managers, and regional managers. Participate in weekly meetings to review status of current jobs.

  
  
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  Within 10 days of the completed installation, is responsible for processing equipment returns, issuing customer credit, and arranging credit from vendor in a timely manner. Must follow up on open warranty tags and vendor claims.

  
  
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  Stay within guidelines of equipment logistics process. Ensure that all equipment is shipped to a Benco distribution center before utilizing other options such as a showroom or 3PL.

  
  
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  Maintain Project Management software database. Projects are created for all equipment orders and all projects are up to date with current and accurate information.

  
  
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  Effectively assist Equipment Handler in assuring that the upkeep of inventory in Warehouse Distribution Centers is current.

  
  
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  Perform all system requirements for showroom inventory while ARC completes all physical aspects of the role.

  
  
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  Monitor all daily and weekly reports and promptly takes corrective action on all discrepancies. Keeps spreadsheet records up to date and maintains files for a rolling six months.

  
  

Do YOU Meet These Requirements?

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  High school diploma/GED

  
  
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  Customer Service and project management experience

  
  
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  Ability to communicate effectively; excellent computer, telephone, and customer service skills; ability to multi task; people oriented

  
  
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  Knowledge of dental equipment is required

  
  

Who We Are: It's our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 30,000 customers and over 1,400 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!