Guest Services Volunteer

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Role Overview:

Key Qualifications:

Volunteer Responsibilities:

• Greeting and Welcoming: Provide a warm and friendly greeting to all visitors and patients entering the hospital, creating a positive first impression.

• Direction and Wayfinding: Accompany patients and visitors to specific areas, such as departments or waiting rooms, ensuring they reach their destinations with ease.

• Information and Support: Answer general inquiries about the hospital's layout, services, procedures, and visitor policies.

• Communication: Act as a liaison between patients, their families, and hospital staff, ensuring clear and effective communication throughout the visit.

• Wheelchair Assistance: Assist with transporting patients in wheelchairs if needed, ensuring comfort and safety during their visit.

• Data Tracking: Help with the tracking of patient packages by noting and submitting delivery times to the nursing stations.

• Flower Deliveries: Support the delivery of flowers to the information desk and bring them up to patient rooms.

• Information Desk Phone: Answer phone calls from visitors and insurance companies verifying if patients are onsite.

• Magazine Distribution: Round the first floor and set up magazines for patients and visitors to read.

Core Skills:

• Empathy and Compassion: Demonstrate a caring and understanding attitude toward patients and their families, creating a supportive environment.

• Communication: Strong verbal communication skills, with the ability to convey information clearly and effectively.

• Organization: Ability to manage tasks efficiently and adhere to hospital policies and procedures.

• Problem-Solving: Capable of identifying and resolving issues quickly, ensuring a seamless patient experience.

• Adaptability: Open to learning and adapting to new situations and processes.

• Teamwork: Ability to work effectively with other volunteers and hospital staff.

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.