Manager, Medicare Supplemental Benefits

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Manager, Medicare Supplemental Benefits is accountable for the end to end operational performance of the organization's Medicare Advantage (MA) supplemental benefits portfolio (e.g., transportation, dental, OTC, food/grocery, fitness, flex cards). Lead the development, implementation, and maintenance of operational policies and strategies that support Medicare Advantage (MA) supplemental benefits. acts as a key liaison between internal stakeholders and external partners, ensuring alignment with organizational goals.

You Will

Vendor Oversight & Performance Management: * Lead the end-to-end management of third-party vendor relationships, including contract compliance, performance monitoring, and risk management. * Develop, implement, and monitor key performance indicators (KPIs), service level agreements (SLAs), and dashboards to track vendor performance. * Serve as the primary point of escalation for internal teams and vendors, ensuring timely resolution of issues and proactive risk mitigation.

Strategic Program Management: * Oversee multiple concurrent initiatives related to supplemental benefits, ensuring alignment with organizational priorities and Medicare Advantage regulations. * Ensure ongoing compliance with CMS vendor selection and oversight requirements and internal policies; prepare for and support internal/external audits. * Collaborate with cross-functional teams to identify performance gaps, conduct lessons-learned analyses, and recommend actionable improvements.

Vendor Relations & Strategic Partnerships: * Build and maintain strong, collaborative relationships with strategic vendors and internal teams, fostering a culture of accountability and transparency. * Facilitate regular business reviews with vendors to assess performance, identify opportunities for cost optimization, and enhance member value. * Partner with vendors to design and implement marketing or engagement programs that drive utilization and promote supplemental benefits.

Data-Driven Insights & Reporting: * Collect, analyze, and interpret performance data to identify trends, risks, and opportunities for improvement. * Provide executive-level reporting on vendor performance and program effectiveness to senior leadership. * Develop and maintain standardized performance management tools, reporting mechanisms, and risk tracking systems.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachler's Degree in Business Administration, Healthcare Management, or related field; or equivalent experience preferred

PMP certification is a plus

5+ years of relevant experience in Medicare Advantage, healthcare operations, or client services, with a focus on vendor or program management.

Demonstrated success in managing vendor performance frameworks, risk management processes, and cross-functional initiatives.

Familiarity with CMS regulations and Medicare Advantage supplemental benefit requirements.

Strong project management and problem-solving skills

Experience using Microsoft Office Suite, Visio, SQL, Access

What's in it for you?

• Base Pay Range: $106,200 - $153,705 Salary
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.