University Program Associate

The primary goal of the Office of Admission at Fayetteville State University is to attract and enroll a diverse student body that represents a wide range of geographic, religious, cultural, and socioeconomic backgrounds. To do so, the Office of Admission will work closely with alumni and other constituencies to support recruitment efforts while promoting excellent customer service & transparency about the admission process.

The Admissions Processor supports the Office of Admissions in recruiting and admitting a diverse student body to Fayetteville State University. This role ensures the smooth flow of the application process, updating and managing applicant files through systems like NOLIJ and SCT Banner and ensuring all materials are accurately processed for counselor review. The Admissions Processor helps maintain high standards of customer service and accurate communication with prospective students and stakeholders.

Duties & Responsibilities:

Application Processor:
Receive and process application materials, updating files in NOLIJ and SCT Banner. Ensure student credentials match applications and that data is available for admissions counselors. Maintain application system updates (residency, admissions decisions, etc.). Respond to inquiries from students, parents, and counselors about admissions processes and university programs. Coordinate the purging of old files and prepare materials for counselors. Communicate with admissions staff regarding system issues and applicant status.

Communication - Verbal & Written:
Receive and process any material related to applicant files, ensuring that all information is loaded to the database, correctly coded, and shared with university systems upon admission. Confirms receipt of documents via the online customer relation system. Answer the telephones, relaying information to inquirers about the application, status updates and deadlines as requested. Address walk-in guests.

Work Coordination:
Responsible for processing both undergraduate and graduate applications in the NOLIJ system and moving through to Banner upon completion.
Ensure that materials received reach the appropriate applicant file. Purge old files at the end of each cycle.

Problem Solving:
Upload applications and associated materials to Banner from the NOLIJ system, ensuring that the data shared is accurate and up to date. Work with the registrar's office and IT to resolve issues. Responsible for addressing error reports related to data imports from various departments.

Other duties as assigned:
Other duties assigned by the supervisor and/or department/division leadership.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience with CRM systems and complex data entry.

Strong time management and interpersonal skills, with the ability to work independently on detailed projects.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.