Remote New

Student Services Manager

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), remote work
United States, Arizona, Tempe
2411 West 14th Street (Show on map)
Sep 02, 2025
Student Services Manager Job ID: 321785 Location: District Support Services Cntr Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $68,850.00 - $89,505.00/annually, DOE Grade 118 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Join the Maricopa Community Colleges Enrollment Services team as a Student Services Manager and be part of a dynamic, student-focused environment and make a meaningful impact on students' educational journeys while fostering a vibrant, collaborative office culture! In this leadership role, you will oversee a dedicated team of Specialists in the Maricopa Contact Center, providing comprehensive student support, specializing in enrollment services and financial aid. You will ensure these services are seamlessly integrated, delivering students a high-quality, unified, and supportive experience. As a vital member of our leadership team, the Student Services Manager will coordinate, deliver, and continuously improve essential student services that guide students along their path to success. Your team will serve as the welcoming first point of contact for students seeking to transform their lives through education. You will provide and ensure ongoing development, training, and performance management to elevate the team's effectiveness and service excellence. In partnership with the Student Services Director, the Student Services Manager will assist in developing and implementing strategic plans for program services, initiatives, and operational efficiency, lead assessment initiatives to measure service effectiveness and student satisfaction, and collaborate with district leadership to align system-level services with student needs and institutional goals. This position is based at our Wood Street location and offers flexibility for part-time or full-time remote work arrangements. Essential Functions 40% - Plans, organizes, assigns, supervises, reviews, and evaluates the work of the Maricopa Contact Center staff by providing guidance, oversight, and administration of support services for financial aid and enrollment services at the District Office: Provides comprehensive financial aid service, inbound and outbound support management in the coordination, delivery, and assessment of services offered to support the 10 Maricopa Community Colleges and MCOR/Workforce Development Identifies training needs and opportunities; provides staff training, coaching, and mentoring 30% - Plans, manages, and oversees the implementation of financial aid and enrollment support services at the system-level; develops, recommends, and implements policies, goals, and guidelines: Develops and nurtures relationships and provides collaboration on service areas initiatives Serves on committees as a representative of the Maricopa Contact Center Participates in meetings and other activities to raise awareness and utilization of program resources and service offerings 20% - Monitors and evaluates services provided to meet defined objectives and outcomes: Researches, analyzes, interprets, and evaluates program and industry trends, program data, and related regulations Serves as a representative and coordinates collaborative efforts with internal and external stakeholders, agencies, and/or community and educational partners Works with the student services director and student affairs leadership to implement program and operational changes related to strategic plans Provides research and analytical support for service areas, assessment of qualitative and quantitative outcomes, and/or other initiatives Prepares and submits data and reports, correspondence, and provides reporting to area leadership 10% - Plans and oversees the development and dissemination of program/service area communications and materials: Develops, reviews, facilitates, and/or delivers public presentations and overall communication of the service area Performs other duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration, or related field, and five years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight, and two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Please list out experience by year on resume and cover letter: Master's Degree 1 year or more of student services support management in enrollment services (financial aid, admissions, records, registration, advising) in a higher education environment 1 year or more of experience managing a team of 5 or more staff members 1 year or more of experience working with CRM systems, student information systems, and telephony software, including telephone and/or chat support 1 year or more of experience with team building activities and planning focused on developing culture and training 1 year or more of experience with policy, procedures, and processes development and implementation in student affairs/enrollment services Special Working Conditions This position is based at our Wood Street location, with the possibility of a part-time or full-time remote work arrangement. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace. Hours of operation are 7:00 AM - 7:00 PM, with varied schedules within these hours. May be required to sit for a long period of time, viewing a computer monitor May be required to lift or carry up to 25 lbs. May be required to work evenings and weekends Must be in good standing with the Department of Education as it relates to Federal Financial Aid. May be required to work on-site or at home. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review will be Tuesday, September 2, 2025 Applications received after the review date may not be screened To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321785&PostingSeq=1 jeid-68000de0d6a33c42bd862f9f15c399e2