Sr Product Manager, Internal Operations

Own the CRM (Salesforce) roadmap-prioritize initiatives that improve internal efficiency and drive superior client experiences.

Identify pain points and friction in current operational processes; design improvements and new features to address them.

Work closely with Sales, Marketing, Support, Engineering, and Delivery to align roadmap to evolving business needs.

Gather, analyze, and leverage data, customer feedback, and stakeholder input to inform decisions.

Lead requirements gathering, documentation, and stakeholder alignment for CRM-related projects.

Build business cases for changes; ruthlessly prioritize for impact, effort, and alignment with company strategy.

Launch, monitor, and iterate on process and technology changes. Follow up to ensure improvements stick.

Communicate and collaborate with a broad list of stakeholders, including executive leadership.

5+ years in product management or equivalent, with a focus on internal tools or enterprise software.

Demonstrated success delivering cross-functional projects that improve efficiency or user experience.

Experience collaborating across diverse business teams (Sales, Support, Engineering, Marketing, Delivery).

Exceptional analytical, problem-solving, and prioritization skills.

Excellent written and verbal communication abilities; skilled at surfacing and resolving misalignment.

Comfort with data-can dig deep into metrics and feedback to drive evidence-based improvements.

Ability to drive clarity from ambiguity.

Experience with CRM systems required; Salesforce experience is a strong plus.

Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed.

Visual Acuity: Ability to view computer screens and read documents for extended periods.

Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment.

Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing.

Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings.

Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace.

Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds.

Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment.

Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week

Health & Safety Working Requirements

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  Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)

  
  

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  Adjustable ergonomic chair

  
  

Proper Lighting

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  Heating, air conditioning and ventilation to create a comfortable environment

  
  

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  Appropriate internet and bandwidth to conduct business

  
  

Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees

As a global organization, attending meetings and events during early mornings and evenings may be required

Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required

Traveling off-site to employee and client locations globally, events and vendor meetings is required

Occasional international business trips may be necessary, and a valid passport is essential

Business travel may be required up to 5% of the time