Director, Commercial Planning - MCAPS E&O Revenue Operations
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 04, 2025 | |
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OverviewThe Enablement & Operations (E&O) team enables Microsoft Customer and Partner Solutions (MCAPS) Team to better serve every person and organization's transformation and economic success. How? We design, build, and manage the levers that accelerate commercial growth-including compensation, business performance and insights, planning, skilling, and tooling and engineering. The MCAPS E&O Revenue Operations team empowers every person in MCAPS to serve customers by activating and innovating the Microsoft commercial revenue engine. We are seeking a strategic and collaborative leader to serve as Director of Commercial Planning, responsible for orchestrating the global Fiscal Year (FY) Planning process and driving alignment across MCAPS commercial priorities. In this role as Director, Commercial Planning - MCAPS E&O Revenue Operations, you will lead the MCAPS planning community across core and regional teams and serve as a key leader within the E&O Planning team. You will own the end-to-end FY planning journey-from retrospectives to landing the strategy at MCAPS Leadership Summit -ensuring clarity, cohesion, and timely execution. Your work will bring structure to planning milestones, shape key narratives, and guide stakeholders on what's happening, what's next, and what's due. This role requires proficient business acumen, sound judgment, and operational excellence. You'll thrive in a dynamic environment that values integrity, collaboration, and a growth mindset. Key capabilities include program and change management, executive communication, and organizational planning. You'll also lead a strategic reassessment of current workflows to identify high-impact opportunities for AI transformation, partnering with Revenue Operations (RevOps) and E&O SMEs to drive measurable outcomes. This position offers a unique opportunity to influence how the business operates end-to-end and to enhance your leadership impact across MCAPS. Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world. We welcome your application!
ResponsibilitiesStrategic Leadership & Influence Lead the end-to-end commercial planning process across MCAPS, ensuring timely, informed decision-making with the right stakeholders to deliver a cohesive strategy for the field. Partner with the broader planning team to align decision-making with execution and collaborate with change management to translate strategy into activation. Cross-Functional Program Design Design and operationalize the FY planning framework, milestones, and deliverables in partnership with global and regional stakeholders. Ensure alignment on objectives, timelines, and success metrics while proactively identifying and mitigating risks. Operational Excellence & Execution Drive the Cross-MCAPS Planning Rhythm of Business (ROB) with forward-looking visibility and coordination. Ensure planning milestones are executed with consistency, quality, and accountability across all stakeholder groups. Change Enablement & Communication Translate strategic decisions into clear, role-specific landing materials that support adoption of fiscal year changes. Drive a connected narrative across MCAPS, ensuring readiness and clarity at all levels of the organization. Business Insights & Continuous Improvement Evaluate planning effectiveness through performance tracking, stakeholder feedback, and cost-benefit analysis. Lead AI-driven workflow transformation initiatives in partnership with RevOps SMEs to improve efficiency and impact. Cross-Organizational Leadership Foster committed v-team collaboration across MCAPS and partner organizations. Act as the connective tissue across RevOps teams-ensuring unified messaging, seamless integration, and a culture of trust, shared ownership, and continuous learning. OtherEmbody our culture and values | |