Senior Service Desk Analyst

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.

Overseeing the effectiveness of Service Desk knowledge and skills, ensuring that consistency and quality is maintained and that service targets are met. Provide real-time Service Desk coverage to meet and exceed service level requirements, and end-user expectations. Responsible, monitor and answer the Service Desk phone, e-mail message queues. Assist in handling incidents and requests that the Service Desk Analyst is unable to resolve. Provide support and customer service to users, escalate problems, incidents, and requests. Interact with other Information Services Team.

• High School Diploma.
• 4 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals.
• Use and installation of Microsoft Office 365 and Windows 10.
• Strong customer service skills and use an expert understanding of computer networking principals to troubleshoot issues.
• Excellent verbal and written communication skills.
• A+ Certification Required.