Administrative Assistant

The Administrative Assistant for Office Services greets members, vendors, couriers, job applicants and other visitors to the credit union's headquarters building. Provides first-line security oversight for the corporate office lobby entrance. Performs administrative support to departments within the credit union.

Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.
• Provide security oversight for corporate office lobby by monitoring security screens, checking for badges, etc.
• Answer phone calls promptly and courteously and route to appropriate personnel.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Coordinates meals for internal meetings.
• Perform various duties to assist other departments such as folding and mailing loan coupons, ordering business cards, ordering lunches, renewing notaries, special project requests, etc.
• Perform various duties to support Employee Treasures: selling stamps, tickets (movies, amusement parks), etc.
• Assist facilities and mailroom staff as needed, cross train to gain basic skills.
• Work with other credit union departments to ensure the workflow or process is providing the best service to the members.
• Set up users with vendor log ins.
• Invoice review and coding
• Perform other duties as assigned.

Education and Experience Requirements:

• High school diploma or equivalent
• Two (2) years of front-line customer service experience in a corporate environment.
• Previous experience answering a multi-line phone system and general comfort with web-based tools required.

Required Knowledge, Skills and Abilities:

• Must possess strong customer service skills.
• Must be punctual yet flexible.
• Strong organizational and planning skills.
• Ability to handle multiple tasks/priorities.
• Ability to maintain a professional appearance.
• Ability to work with minimal supervision.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Proficient with MS Word, Excel, Outlook.
• Ability to maintain a high level of confidentiality.