Field Service Supervisor

Field Service Supervisor - IT Services
Idaho Falls, ID | On-Site with Local Travel

About the Role
CRI Advantage is seeking a Field Service Supervisor to lead and manage our IT Field Services team supporting INL operations. This role is about delivering top-notch technical support while building strong client and team relationships. You'll oversee daily operations, ensure compliance with security protocols, and drive process improvements using ITIL best practices.

What You'll Do

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  Lead, mentor, and manage a team of IT Field Service professionals.

  
  
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  Ensure high-quality technical support and customer service delivery.

  
  
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  Act as the primary client contact for field services, maintaining strong relationships.

  
  
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  Implement ITIL-based improvements and optimize ServiceNow ITSM workflows.

  
  
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  Monitor team performance through KPIs and prepare reports for stakeholders.

  
  
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  Travel between Idaho Falls and INL sites as needed.

  
  

What We're Looking For

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  Associate degree (minimum) in IT or related technical field; equivalent experience considered.

  
  
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  5+ years of experience in IT service/field service environments.

  
  
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  Proven leadership experience managing employees and service delivery.

  
  
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  Strong skills with Microsoft 365, Windows OS, Active Directory, and PC hardware/software.

  
  
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  Familiarity with ITSM tools (ServiceNow), remote support tools, and MDM solutions.

  
  

Preferred

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  3+ years in client-facing management roles.

  
  
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  ITIL 4 and CompTIA A+ certifications (or willingness to complete within first 6-9 months).

  
  
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  Experience working in government IT environments.

  
  

What You Bring

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  Excellent leadership, problem-solving, and organizational skills.

  
  
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  Strong written, verbal, and interpersonal communication abilities.

  
  
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  Ability to stay calm under pressure, manage shifting priorities, and foster teamwork.

  
  

Why Join Us
At CRI Advantage, you'll be part of a collaborative, mission-driven team that values innovation, trust, and growth. We offer competitive pay, comprehensive benefits, and a chance to make a direct impact in government IT operations.