Patient Services Representative - Torrance

Venice Family Clinic is a leader in providing comprehensive, high-quality healthcare to those in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, as well as an extensive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service representative:

• Provides customer service-oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow-up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards and payments and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR daily.
• Provides additional backup administrative support as assigned.

Please note that although the primary location is in Torrance, this position may be required to float to other VFC locations within Los Angeles County if needed.

Salary Range:$26.42 - $37.49 hourly

Required:

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills, and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.