Job Title: System Support Administrator
Location: Nashville, TN 37214 (After 3 months there is potential it can by partial onsite. 3 days onsite, 2 remote.)
Duration: 6 Months
Hours: We're looking for someone that can start the day at 6:00 or 7:00am Central. The usual hours are Monday - Friday with one Friday night a month. Otherwise weekends are as needed, which is not very often. (typical 8-hour day)
Duties:
- Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.
- 30% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for simple to moderate system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
- 30% Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups. Review and/or create documentation for accuracy, future problems, and company standards.
- 20% Perform testing responsibilities as needed. Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
- 10% Communicate with applications on-call persons to repair applications that ended abnormally. May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.
- 10% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
Day to Day:
- This role is focused on supporting CGS's primary application, OnBase.
- Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc.
- Participate in work sessions for system support and problem resolution.
Required Skills and Abilities:
- Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
- Good understanding of the requirements for maintaining production systems and the effect of program changes.
- Understands how to use structured techniques in new program development.
- Good understanding of development, quality assurance, and integration methodologies. Good communication and interpersonal skills.
- Able to work well under pressure and as part of a team. Pays attention to detail.
Required Software and Other Tools: Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.
Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
Required Work Experience: 2 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.
Preferred Software and Other Tools:
- Production Support in Microsoft Environment
- OnBase by Hyland Experience
- SQL Querying experience
The Team: The CGS IT team consists of ~ 115 people. You will be a part of the Production Support team, which includes about 10 System Support Administrators. The Production Support team is responsible for numerous morning/daily checks to ensure CGS applications are operational and functioning properly.
Interview: Interviews: Round 1 - 30 minutes Phone. Round 2 - 1 hours MS Teams
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Spectraforce Technologies
Sep 10, 2025