Senior Billing Analyst

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Sr Billing Analyst, you'll manage and coordinate billing platform activities including, but not limited to, researching functionality inquiries, managing enhancement requests, and supporting billing system changes.

WHAT OUR SENIOR BILLING ANALYSTS ENJOY MOST

• Maintaining and performing updates to parameters on the billing platform
• Reviewing and validating parameter updates and configuration to ensure continuity and system integrity
• Researching and responding to internal customer requests
• Providing overall billing platform interface support
• Supporting testing for enhancements prior to implementation to ensure daily operations are not adversely impacted
• Assisting with troubleshooting interface issues
• With limited direction, maintain and validate parameters and configuration to ensure continuity and system integrity on the Production billing platform, report updates to Billing Design
• Serve as subject matter expert to CSG DNA Snowflake, Ascendon, CCS, ACSR, Product Configurator
• Lead technical initiatives for the Billing Operations team and support Billing Operations management by, but not limited to, validation of testing for enhancements prior to implementation to ensure daily operations are not adversely impacted.
• Provide executive level reporting and dashboards from all areas of the organization.
• Lead the team on triaging single account production issues with Core Cable, HSD, Voice Production and Seamless entertainment by serving as a mentor with other team members to share knowledge and contribute to the fulfillment of departmental goals.

On a given day you'll assist the Billing Operations Management team by compiling data and producing reports to monitor service level agreement (SLA) adherence, tracking departmental activity, and recommending process improvements. You'll excel if you are able to work within a fast-paced, high-change environment to meet deadlines.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Database reporting tools, Macros, queries, SQL: 5 years or more; billing system platform experience: 5 years of more; business operations analysis; Core biller knowledge; telecommunications
• Education: Bachelor's degree in Information Technology or related field or equivalent training, education, experience
• Technical skills: Proficient in Microsoft Office products including Word, Excel, Power Point, and SQL entries
• Skills: Extensive knowledge of the billing system including, configuration and business parameters, provisioning, payments, other department processes, etc.; knowledge of Spectrum services and products
• Abilities: Demonstrated strong research, analytical, and problem-solving skills; Strong knowledge of billing platform workflows, interfaces, and related functionality; Work within a fast paced, high change environment to meet timelines
• Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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