SERVICE COUNSELOR 2 - (FAST TRACK ) - 71260

Executive Service

Who we are and what we do:

The Tennessee Department of Treasury impacts the lives of Tennesseans every day. Treasury is responsible for many of the financial operations of state government, including managing more than $125 billion in assets through its various investment programs. We administer the States Retirement Program, RetireReadyTN, which combines the state pension plan, Tennessee Consolidated Retirement System, and the States Deferred Compensation plan. Treasury serves all Tennesseans by helping to educate and empower individuals to make informed financial choices, and by providing public-serving programs in the areas of college savings, financial literacy, unclaimed property, criminal injuries compensation, and more. This position is within the Division of Claims and Risk Management (DCRM), Tennessee Department of Treasury. The division manages funds and related activities including state employee workers compensation (WC), liability claims filed against the State, Criminal Injuries Compensation (CIC), Sexual Assault Forensic Examination (SAFE) reimbursement, Electronic Monitoring Indigency Fund (EMIF) reimbursement, and various risk management and insurance coverage activities on behalf of the State and in coordination with its agencies

Job Overview:

The individual in this position will perform tasks to review and decide whether acceptance is appropriate on claims filed by citizens, employees of the State, as well as requests filed by service providers for these programs.

Key Responsibilities:

• Work with citizens, employees of the State, service providers, and others to explain the requirements for claim approval, the process for reimbursement, and facilitate any part of that process that needs to be addressed on basic claim filed.
• Explain and follows statutory, procedural, and other requirements as needed to fulfill responsibilities which vary depending on the claim
• Review materials carefully to ensure that the appropriate decision is made relative to the eligibility requirements and that sufficient supporting documentation has been submitted to support any reimbursement.
• Monitor responsibilities including, but not limited to, calls, correspondence and work queues, etc.
• Make recommendations regarding eligibility and reimbursement, if applicable, for a supervisor to review.
• Provide exceptional customer services in a sensitive, professional and meaningful way to various internal and external customers both on the phone and it written correspondence.
• Perform any other duties as assigned by management

Minimum Qualifications:

Graduation from a four-year college or university with a bachelors degree with one (1) year of relevant experience.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.