Customer Service Account Coordinator

Allied National Services
DOE

5625 North Xerxes Avenue (Show on map)
Oct 17, 2025
Job Title: Customer Service Account Coordinator Location: Corporate Office - Allied National Services Schedule: Monday - Friday, 8:00 AM - 4:30 PM About the Role: Allied National Services is currently seeking a dependable, upbeat, and assertive Customer Service Account Coordinator to join our corporate office team. This position is ideal for candidates who take pride in delivering exceptional customer service and are comfortable managing a high level of responsibility. The Account Coordinator will serve as a key liaison between clients and service vendors, ensuring that all service requests are handled efficiently, professionally, and in line with company and client expectations. Key Responsibilities: Monitor and ensure daily attendance of employees Schedule and confirm special services by phone (pre- and post-service) Respond promptly and professionally to customer phone calls and emails Maintain and update customer and service records in the CRM system Track and follow up on equipment repair requests Follow up on service-related issues to ensure resolution and client satisfaction Process contractor invoices accurately and in a timely manner Source, vet, and onboard new contractors and employees Qualifications: 2+ years of customer service experience in a professional office environment Strong and stable work history (no frequent job changes) Excellent multitasking and time-management skills Assertive and confident with strong decision-making abilities Ability to thrive in a fast-paced, high-volume work environment Strong communication and interpersonal skills Intermediate proficiency in Microsoft Excel High attention to detail and strong follow-up skills Management experience is a plus, but not required Associate's or Bachelor's degree preferred, but not required If you're a motivated, detail-oriented professional who enjoys solving problems and ensuring customer satisfaction, we encourage you to apply and become part of our growing team at Allied National Services.