New

Employee Relations Manager

Altice USA
United States, New York, Long Island City
Sep 28, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary The Employee Relations (ER) Manager is a self-motivated, trusted advisor who operates with a high level of integrity and earns the confidence of stakeholders at all levels of the organization. The ER Manager serves as a subject matter expert on employee relations who engages with management and employees to provide guidance and education on company policies, programs, and procedures. This role is responsible for managing investigations and complex workplace concerns while offering sound recommendations leading to an effective resolution. The ER Manager must maintain a balanced and impartial viewpoint and may also be called upon to support crisis management and labor relations activities. Responsibilities * Partner to ER team, HRBPs, HR COEs, Legal, and other stakeholders to resolve a broad range of employee issues, including progressive discipline, performance management, involuntary separations, and litigation matters. * Provides support to people managers through effective employee relations management, ensuring compliance with federal, state, and local laws, and alignment with company policies and AUSA's broader people strategy. * Conducts complex investigations on a wide range of sensitive issues; prepares written analyses and reports as well as guidance and recommendations for resolution. * Delivers regular coaching and training to employees and managers on policies and guidelines to support fair and consistent decision-making. * Provides guidance on leave, accommodation, and disability policies and processes, partnering closely with the Leave and Accommodation team. * Recommends and implements process improvements to enhance the overall effectiveness of the ER function. * Collaborates with ER leadership to track and refine Key Performance Indicators (KPIs), identify trends, and address root causes. * Assesses risk in partnership with ER leadership and proposes effective solutions to complex employee issues. * Collaborates with ER colleagues on ER matters and investigations for consistency, to share best practices, and identify trends. * Partners with the Legal team regarding complex ER cases, particularly on matters with potentially significant organizational exposure. * Partners with HR colleagues across functions to ensure alignment and positive employee experience. * Partners with the Labor Relations team on matters covered by collective bargaining agreements. * Provides recommendations to the policy and practices as well as recommended revisions to address recurring issues and trends. * Maintains reliable mode of transportation for an occasional on-site visit, as needed. Qualifications * Bachelor's degree in a related field required. * 5-7 years of directly related employee relations experience required. * 3-5 years of management experience required. * Strong interpersonal and relationship-building skills. * Demonstrated ability to work independently and exercise sound judgment. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $102,816.00 - $146,880.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.