Customer Service Rep II

This position is responsible for the complete handling of customerorders and answers technical questions.

• Fulfill promises made to customers 100% of the time or notify them of changes
• Pro-actively track customer orders to ensure on-time shipping
• Handle arrangements for shipment of product
• Answer phones providing feedback to customers as requested
• Tech line phone support including quality control follow up
• Work with material and production groups as neededtoalert customersofpotentialbackorders
• Ability to learn products, multiple systems and customer portals
• Maintain accurate work Instructions as customer requirements or processes change
• Other duties as assigned

• Hascustomer serviceskills developed through formal training or work experience
• Works within established procedures and guidelines with limited ability to modify methods and approach
• Works under moderate supervision
• Have general automotive partsexperience
• Abilityto handle complaints regarding unpleasant situations or conflicts
• Proficiency inMicrosoft Office and familiarity with Google Docs
• ERP/MRPexperiencein a manufacturing environmentdesired
• Physical Requirement: Must be able to properlylift, pack, stack and wrap up 20 pounds on a regular basis
• Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.

• High School Diploma or Equivalent
• Customer Service experience desired
• Experienceworking in a manufacturing environment desired