Territory Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Territory Manager - JLL

Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team to develop the account's IFM strategic operating plan as aligned with the Client's real estate and business objectives. This role serves as a strategic leader responsible for managing comprehensive workplace experience services and integrated facility operations across regional portfolios, ensuring exceptional service delivery while fostering high-performing teams and driving continuous improvement initiatives that advance JLL's operational excellence and client satisfaction.

• Participate in global/regional planning to develop portfolio strategies and foster client relationships while collaborating with Account Leadership to establish goals and objectives for Workplace Experience Services
• Prepare impactful presentations that advance delivery models through thoughtful summaries, fact-based recommendations, and articulate desired outcomes for executive stakeholders
• Build and manage high-performing teams while advancing diversity and inclusion priorities through strategic talent moves including hiring, rotation, and promotion decisions
• Lead by example in fostering continuous improvement culture by leveraging business intelligence, adopting best practices, and developing new tools and process management solutions
• Provide tactical operational facilities support and oversight of key JLL third-party supplier partners and client strategic alliance partners across the regional portfolio
• Manage all client regional workplace experiences and facilities services activities for JLL-managed properties, ensuring total contract compliance and performance specifications
• Oversee regional continuous improvement initiatives and support account strategic planning while managing communications across geographies during service outages and facilities gaps

• 8-10+ years of experience in facility and operations leadership with responsibility for leading high-performing teams in service environments
• Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
• Knowledge of commercial real estate, project management and real estate finance fundamentals with proven strategic operating plan delivery
• Exemplary Client Relationship Management skills with ability to manage up and down within high-performing JLL and Client organizations
• Strong analytical ability, judgment, problem-solving and crisis management skills with ability to gather data, assess situations and execute solutions quickly
• Technical proficiency in basic computer applications, CMMS, Microsoft Office, PowerPoint, Visio and Microsoft Teams software

• Accomplished thought leadership with successful track record of delivering strategic operating plans through leading practices and rigorous performance standards
• Strong team building capabilities with ability to motivate, develop and challenge team members to maximize potential
• Proven time management and delegation skills with ability to manage multiple priorities in fast-paced, heavily matrixed environments
• Credible, impactful communication skills with "no surprise" approach and ability to prepare succinct executive updates
• Excellent interpersonal and relationship building skills with experience in contract compliance and performance management
• 24/7/365 availability to support customer business operations and crisis management situations

Location: Ideally within the Little Rock, AR or Oklahoma City, OK area, but flexible
Work Shift: 1st shift but on-call responsibilities

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.