Information Technology Technician IV

The Information Technology (IT) Technician IV provides an advanced level of support to users and IT Technicians of SES IT equipment located onsite and offsite.

Good customer service skills
• Clear and concise communication skills
• Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice
• Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Develops, Review and Updates required documentation in according to SES practice or procedure
• Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware)
• Other duties as assigned

Education:

• Bachelor's Degree in computer related field

Experience:

• 12-15 years IT support experience

Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.