IT Business Systems Analyst (1448792)

IT Business Systems Analyst

What You Will Do

We are looking for a motivated and dedicated professional with a strong interest in people, processes, and technology within the dynamic digital workplace. The ideal candidate is self-driven, possesses excellent analytical and communication skills, and demonstrates robust technological expertise.

As an IT Business Systems Analyst on our team, you will leverage your experience with enterprise productivity applications to effectively analyze and convey complex concepts to both business and technical stakeholders.

We are seeking an enthusiastic and driven individual who is passionate about people, process, and technology and how they intersect in today's fast based digital workplace.

Our team delivers outstanding productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience.

Our mission is to deliver the technology that powers Cisco. We strive to enable every employee to be at their best every day, from removing the barriers to collaboration to discovering new connections and communities. We are a global leader in technology, networking, and innovation, and we believe that helping our customers and partners begins with helping ourselves.

• Collaborate with the product owner, engineers, and technical team to define and implement features, support content, and documentation.
• Liaise with business stakeholders to assess new technologies, upcoming releases, and document relevant use cases.
• Identify ways to improve systems, processes, and encourage team innovation.
• Oversee end-user communications development and execution in line with Cisco IT standards and emerging AI technologies.
• Write user stories, analysis documents, and other key content.
• Take part in agile planning and delivery activities.

• 3+ years of experience with enterprise productivity platforms within an enterprise IT environment.
• oversight.Background in agile project management and meeting delivery timelines in dynamic environments with experience using agile methodologies and tools such as Jira for project management
• A self-starter, demonstrate analytical and problem-solving skills when addressing complex issues.
• Excellent verbal and written communication skills.
• Proficient in process documentation and the development of knowledge articles.
• Ability to manage multiple tasks, including operational responsibilities and project work.
• Demonstrates initiative in identifying and addressing obstacles.

• Bachelor's degree in business, Communications, or equivalent.
• Agile certification preferred (e.g., Scrum, Scrum Master, Product Owner).
• Experience in Change Management frameworks, strategy development, and execution.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.